What is the charge on my account form?

Hi,

i'm getting in touch in regards to a payment that has been taken out of my account. Can you please confirm what this is for? £489.60

can you kindly please get back to me as soon as possible?

thanks

Frankie

Hi Frankie,

One of our Support Team members will take it from here to follow up shortly.

Best regards,
Jotform Support

Hi Frankie,

Thanks for reaching out to Jotform Support. I checked your account and can see here that the £489.60 was due to your plan's auto renewal. Keep in mind that your plan auto renews after your billing cycle ends as stated during the time you upgraded your account. This is also stated in our terms of use.

Reach out to us if you have any other questions.