Sign Document: I can't send my Sign Document

I have tried resetting the cache but I still get the same error

Hi coralcove23,

Thanks for reaching out to Jotform Support. I was able to open the Send to Sign section of your Sign Builder. Check out my screenshot below:

I was also able to send a sign document from my sample document. Check out my screencast below:

Can you give us a detailed explanation of the issue? When do you experience the issue? Is this when you open the Send tab? Or is it after clicking on the Send to Sign button? Can you try to clear your browser caches, then log out and log back in to your account? Can you also try it on a different browser? I've also gone ahead and cleared your form caches. Can you try it again?

If the issue persists, can you create a link and manually send it to the signer? Let me show you how to do this:

1. In Sign Builder, click on Send on the green navigation bar at the top of the page.
2. Next, on the left side window, click on Share with link.
3. Then, select a signer from Who are you creating this link for?
4. From Specify other signers, enter the email address of the other signer and click on Create Link.
5. Click on the Copy Link button and manually send it to the signers.

If the same thing happens, can we send the document to our email address to see if we can replicate the issue?

Keep us updated and let us know how it goes.

Hi coralcove23,

I just heard from our developers that the issue has been fixed now. Can you check on your end if it's working now?

Keep us updated and let us know how it goes.