ClickUp integration not working for all submissions

Hi, my integration is not working into Clickup - error message below

Could you please help me to know what field is creating this issue.

thanks

Hi GOLFSelect_golfselect,

Thanks for reaching out to Jotform Support. The error message "Value must be an option index or uuid" indicates that one of the fields in your ClickUp task creation step is expecting a specific type of value, such as an option index or a universally unique identifier (UUID), but it received something else.

You can check data for failed submissions to ensure all data sent from Jotform can be accepted by fields in your ClikUp account. Ensure that all required fields on ClickUp are filled in and that the format is correct. If you have fields with predefined values (like single choice or dropdown) ensure that all values received by your form are the same.

If the issue continues, let us know how about your ClickUp fields, so we can check them further. It would be helpful if you could share a screenshot of them, so we get better understanding of what's going on.

Give it a try and let us know how it goes.

Hi Bojan,

thanks for your reply. I have been testing this, removing fields and adding them back in. I now have the data coming through from the integration - all except the information from the field - package Selected. I have deleted and created this field in Clickup. why is the information not coming through? it is the field called - are you interested in any of the following-

here is the integration field match

it is appearing on the jotform summary email

This is the information not showing in Clickup

The jotform link

https://www.jotform.com/build/250047858198872/settings/integrations#preview

Hi GOLFSelect_golfselect,

Can you check and ensure that the Package Selected field in Click Up is also a single choice field, or equivalent, and that all choices also matches the options in your form as seen below?

Let us know how it goes.

Hi Mary,

Yes, I had checked that. However I deleted and recreated the field and it is now working. My only issue now is that I have a new zealand mobile number that is not being recognised. Do you know what it is supposed to be to integrate into clickup? i have the input mask as (+64) ## ### ####

thanks

Hi GOLFSelect_golfselect,

The New Zealand mobile number is not being recognized. The format you shared generally works for landlines, but it might not always align with mobile number validation, especially for integrations like ClickUp that expect numbers without formatting. For better compatibility, I recommend using this format instead:

• +64######### (no spaces, parentheses, or special characters)
• For example +64211234567

You can try removing the input mask and using a Short Text field instead to ensure the number passes through cleanly to ClickUp?

Give it a try and let us know how it goes.

Hi Janet,

I moved your other question to a new thread and our team will respond to you here.

Let us know if you have any other questions.