AI Agent Chatbot is not responding when I make start new chat

  • visaguardians
    Asked on July 31, 2025 at 5:32 PM

    Bot is not responding when I make start new chat


    It is just showing loading and no response.


    Kindly help

    AI Agent Chatbot is not responding when I make start new chat Image 1 Screenshot 20

  • Christian Ice JotForm Support
    Replied on July 31, 2025 at 6:12 PM

    Hi visaguardians,

    Thanks for reaching out to Jotform Support. When I tried accessing your AI Agent, and it seems to load fine on my end, but I did not try to test it yet without your permission. Take a look at the screenshot below to see my results:

    AI Agent Chatbot is not responding when I make start new chat Image 1 Screenshot 20

    Is your AI Agent embedded in your website? Can you share us the link of your website and allow us to test it there so we can further investigate? I've cleared your form caches, as this can often fix such issues.

    Once we hear back from you, we'll be able to help you with this.

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