We have sufficient space to receive newly submitted Jotform. However, our employees are unable to fill out and submit Jotform.

We have sufficient space to receive newly submitted Jotform. However, our employees are unable to fill out and submit Jotform. This is very strange — could you help us understand where things are going wrong? We look forward to your message or phone call.

Hi Hügge,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

It seems your employees are unable to fill out and submit the form despite having sufficient space. This issue could be due to several reasons such as form settings, network problems, or caching issues.

Let me help you with that:

1. Check if the form is enabled: Ensure the form is not disabled or deleted.
2. Verify form URL: Make sure the correct Jotform domain is used (e.g., jotform.com, jotform.us, jotform.me).
3. Clear form cache: Sometimes an old cache can cause issues. Clearing the form cache might resolve the problem.
4. Check submission limits: Confirm the form has not exceeded its submission quota for the month.
5. Network stability: Ensure a stable internet connection to avoid disconnections during form filling.

If these steps don't resolve the issue, please provide more details about any error messages your employees see.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

Hi Hügge,

I have checked your account, and I can see that the upload space shows 10.01/10.00 GB, which is more than your account limit. To increase your limit, you can either upgrade your plan or you can delete the purge the submissions with uploaded files from Submission Table.

If you already deleted the submissions with uploaded files, then you can purge them to free up the upload space. You can easily delete your trashed submissions in Jotform Tables. Let me show you how:

1. In Jotform Tables, click on the Three Dots icon next to your form title in the tabs.
2. In the dropdown menu, click on Trashed Entries to open the Trash menu.
3. Then, in the Trash menu on the right, click on the Checkboxes to select the submissions you want to purge. To select all, click on the Select All button.
4. Now, click on Delete Forever, and in the warning window, click on the Delete button to confirm.

To avoid permanently losing submission data, it’s recommended to Download Form Submissions as Excel, CSV, or PDF. Purging deleted submissions will free up your Submission Storage and Upload Space but won’t affect other limits. You can also check out our guide about Account Usage and Limits for more information. Once you purge the submissions, you can clear your form cache to refresh your forms.

Give it a try and let us know if you need any help.

Dear Arslan,

Thank you for reply ing us. I deleted a lot and also the deleted items. This created a little bit of extra room. But i see that our upload space is still almost full. How can we decrease this so we can upload more for the comming period? Let me know.

Hi Hügge,

I recalculated your upload space usage and it now shows 1.80 GB.

Let us know if you need any other help.

Yes i see now! Thank you. Have a nice day.