Delay after submission when using Jotform Sign

Hello,

Jotform Signature is having a delay after hitting submit. This is causing customers to exit off browser and become very frustrated. Can you fix this??

Hi Natalie,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

We understand the delay after hitting submit with Jotform Signature is causing frustration. This can sometimes happen due to the processing time required for the signature to be saved and the form to be submitted. To help reduce this delay, please ensure your form and signature widget are updated to the latest version and check your internet connection speed as it can affect submission time.

If the issue persists, consider simplifying your form or reducing the number of widgets to improve performance.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

Hi Natalie,

Sometimes, caching issues can cause this. Although Clearing Your Form Caches isn't done automatically, it's easy to do it manually. Let me show you how:

1. On your My Workspace page, click on your Avatar/Profile Image icon.

2. In the dropdown menu, click on Settings.

3. In the Settings menu, click on Clear Cache. And that's it, you're done.

If the issue persists, can you send me the link to your form so I can take a look at it for you?

Give it a try and let us know if you need any other help.