How can we get this account closed down?

We have a monthly payment being taken from our US entity credit card, however, we have no access to this account or details of it as it would have been created by an employee no longer with the company. 

How can we get this account closed down?

Hi Becky,

Thanks for reaching out to Jotform Support. I checked the email address you used to create this ticket, but there is no associated Jotform account in it. To better help you with your concern, can you provide us the email address connected to your Jotform account with the subscription? You can also share with us the payment details below to help us locate the account.

• The last 4 digits of the credit card:
• Expiration date:
• Amount charged (in USD): $
• Type of card (Visa, Amex, etc):
• Date of transaction:

Once we hear back from you, we'll be able to help you with this.

Hi Aries,

Thank you for getting back to me. We are not sure what email address is associated with the account as we are unsure who set up the account - it would have been an employee who no longer works for the company. The company name would either be NES Health LLC, or Energy 4 Life (E4L). The transaction details you require to review this are:

• Last 4 digits of the card: 1009
• Expiration date: 09/28
• Amount charged: $52.50
• Card type: Amex
• Date of transaction: 20 July 2025 (being taken monthly)

I look forward to hearing from you regarding this.

Many thanks

Becky

Hi Becky,

I've gone ahead and reached out to our relevant team about this. We'll get back to you as soon as we get an update from them.

Thanks for your patience, we appreciate it.

Hi Becky,

I just heard from the relevant team. We've gone ahead and canceled the subscription on the account and your card should not be charged moving forward.

Let us know if there’s anything else we can help you with.