Video is not showing on the Thank You page

  • caseystubbs
    Asked on July 31, 2025 at 11:39 AM

    This page isnt showing the video is it showing up on your end? Thank You


    https://submit.jotform.com/252107039341044


    it is the thank you page.

  • Christopher JotForm Support
    Replied on July 31, 2025 at 11:51 AM

    Hi Casey,

    Thanks for reaching out to Jotform Support. I have reviewed the form and currently, the video is visible on my end as shown in the screenshot.

    Video is not showing on the Thank You page Image 1 Screenshot 40

    If you can take a screenshot of what’s happening, that'll help us to understand better what’s going on. Let me show you how to post a screenshot to our Help Center:

    1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

    2. Drag and drop your image into the Upload box, or click on it and select your file.

    3. Then, click on the Add button in the bottom-right corner of the window.

    Video is not showing on the Thank You page Image 2 Screenshot 51

    4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

    5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

    Video is not showing on the Thank You page Image 3 Screenshot 62 That's it. Once we hear back from you, we'll be able to help you with this.

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