Urgent – Account Restricted and Payment Update Issue with Jotform Subscription

  • Bentura
    Asked on July 31, 2025 at 10:38 AM

    https://mariagelisaavihai.com/

    Hello,


    I am experiencing an issue with my Jotform subscription. Unfortunately, my account has been restricted, and I can no longer access it. The main difficulty is that my contact form has become inactive, which is a very serious problem for me. It is imperative that it be restored as soon as possible.


    In addition, I have encountered repeated difficulties with updating my payment method, despite several attempts.


    I kindly request that you resolve this situation urgently. I am awaiting your reply at the earliest convenience.


    Best regards,

    Avi Bentura

  • Kyle JotForm Support
    Replied on July 31, 2025 at 11:05 AM

    Hi Avi,

    Thanks for reaching out to Jotform Support. I've gone ahead and reached out to our relevant team about this. We'll get back to you as soon as we get an update from them.

    Let us know if you need any other help.

  • Kyle JotForm Support
    Replied on July 31, 2025 at 11:58 AM

    Hi Avi,

    I just heard back from the relevant team. Your account is now active and you can now go ahead and upgrade your account.

    Let us know if there’s anything else we can help you with.

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