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Lucio BotelloAsked on July 31, 2025 at 9:44 AM
It appears I have been locked out of my Jotform account. I tried logging in but it would not let me.
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Podo: Support AI AgentReplied on July 31, 2025 at 9:45 AM
Hi Lucio,
Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.
You are not currently logged in to your Jotform account, so we’re unable to process your request. Can you log in and give it another try?
Give it a try and let us know how it goes.
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Mary JotForm SupportReplied on July 31, 2025 at 10:01 AM
Hi Lucio,
After checking the email address used in creating this support thread, it's linked to a guest account. Guest accounts are temporary accounts with one-time login only. You won't be able to receive a reset password email to your email account.
You can use the same email address you did for your Guest account and use it to create a Starter account. To create a new account, you can go to this link. However, if you are asking about another account, can you share with us the username or email address of that account so that we can check?
Keep us updated and let us know if you need any more help.
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