Hide hidden fields in the description field of a case in Salesforce

  • humairaahossenally
    Asked on July 31, 2025 at 6:21 AM

    Hello team,

    Use case: When a client submits a form, a case is created on Salesforce with the all the questions and answers added in the description field on Salesforce. Currently even the fields that the client did not fill in, the label of that question is showing on the case. For e.g:

    This is how it is showing in Salesforce.

    Hide hidden fields in the description field of a case in Salesforce Image 1 Screenshot 50

    This is how i set it up in Jotform:

    Hide hidden fields in the description field of a case in Salesforce Image 2 Screenshot 61

    Hide hidden fields in the description field of a case in Salesforce Image 3 Screenshot 72

    Hide hidden fields in the description field of a case in Salesforce Image 4 Screenshot 83



  • Ravi JotForm Support
    Replied on July 31, 2025 at 7:11 AM

    Hi Humairaa,

    Thanks for reaching out to Jotform Support. Let me take a look at this for you. To do that, share the link to your form so we can review your form setup, conditions, and Salesforce integration.

    You can easily find your form's URL in Form Builder. Let me show you how:

    1. In Form Builder, in the orange navigation bar at the top of the page, click on Publish.
    2. In the Quick Share tab, click on Copy Link in the Share With Link section.

    Hide hidden fields in the description field of a case in Salesforce Image 1 Screenshot 20Once you share the form URL with us, we’ll be able to help you better with this.

  • humairaahossenally
    Replied on July 31, 2025 at 7:19 AM
  • Afzal JotForm Support
    Replied on July 31, 2025 at 7:52 AM

    Hi Humairaa,

    I see that you have an Enterprise account, which means that we have a dedicated Enterprise Support Team to help you. We have a guide that explains How to Contact Enterprise Support Team. Create a ticket there and someone from the Enterprise Support Team will get in touch with you shortly.

    Thanks for your patience and understanding, we appreciate it.

    Hide hidden fields in the description field of a case in Salesforce Image 1 Screenshot 20

Your Reply