Getting An Error Occured message upon trying to log in on PC

Good morning,

I am having an issue with logging in using my office PC - every time I enter my username and password it gives message "an error occured". I have managed to login on my phone but no matter which browser I use on PC it gives the same message, and I have tried from a colleagues PC and also gives the same message, please can you advise on why PC login is currently not working?

Hi alexsmith,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding the login issue on your PC, since you can log in on your phone but not on any PC or browser, it might be related to a caching issue or network problem on the PCs. Here’s how to troubleshoot:

1. Clear your browser cache on the PC you are trying to log in from.
2. Check your internet connection to ensure it is stable and not blocking access.
3. Try disabling any VPN or firewall temporarily that might interfere with the login process.

If the problem persists, it may be helpful to check for any system or network restrictions affecting PC logins.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

Hi Alex,

I see that you also asked this question on another thread. You can check out our answer to that here.

Thanks for your patience, we appreciate it.

Thank you for your response, unfortunately when I follow that link it says "Sorry, we couldn’t find that page. Unfortunately, the page you were looking for could not be found. It may be temporarily unavailable, moved or no longer exists."

Hi Alex,

I see. Let me reiterate here what my colleague responded on the other thread. The error message that you are seeing upon logging into your PC typically means a connectivity or session-related issue between the device and our servers. As a precaution, can you try clearing the browser's cache and cookies? You can also try using incognito mode.

I've gone ahead and flushed your login attempts on our end. Can you logging in again and let us know how it goes? If the issue persists, can you share a screenshot of the Console Report so we can have a better idea of what's happening on your end?

Once we hear back from you, we'll be able to move forward with a solution.