Hello, 2FA with the code stopped working for my be***a@in***ye****rises.ca email and I would like to change that out to i***o@in****tyg.ca thank you!

Hello,

2FA with the code stopped working for my be***a@in***ye****rises.ca email and I would like to change that out to i***o@in****tyg.ca thank you!

Berneta

Hi Berneta,

Thanks for reaching out to Jotform Support. The code sent to your email address is valid for 5 minutes. Once it expires, it will no longer be valid; you'll need to request a new one. Can you share with us a screen recording of what’s happening so we can try to replicate it on our end? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

Once we hear back from you, we'll be able to move forward with a solution.