Email Verify Stopped Working

The email verify isn't sending the code to verify the email address. A parent reached out to say she's been waiting on the code for over 30 minutes, has tried different devices and different browsers and no luck. I tried it as well using her email address and my email address and it's not working for me either.

Hi Highland,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding the email verification code not sending, please ensure the following:

• The email field in your form has the "Use verification code" option enabled under Email Properties.
• Check your spam or junk folder to see if the verification email was filtered there.
• Make sure the recipient email address is not on Jotform's bounce list in your Account Settings.
• Consider whitelisting Jotform IP addresses and domains with your email provider to improve deliverability.

If these steps are confirmed and the issue persists, it might be related to system delays or other technical factors.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

That didn't resolve the issue.

Hi Highland,

Since the previous steps didn't resolve the issue, please try the following:

• Remove the email addresses from Jotform's Bounce List in your Account Settings if they are listed.
• Add noreply@jotform.com and noreply@formresponse.com to your email contact list or whitelist these addresses with your email provider.
• If you use a custom domain email as sender, consider setting up SMTP to use your mail server for sending emails.
• Test the form by submitting it in a new browser tab to verify if the verification emails are sent properly.

These steps often help improve email deliverability and resolve verification code sending issues.

Best regards,
Jotform Support

I'm not sure how to do this. The form has been working fine until today.

Hi Highland,

Here's how to remove your email from the Bounce List and whitelist Jotform emails:

1. Go to Account Settings in your Jotform account.
2. In the Bounce List section, click Check and remove your email if it's listed.
3. Add noreply@jotform.com and noreply@formresponse.com to your email contacts or whitelist them with your email provider.

If you keep having issues, setting up SMTP with your mail server can help improve email delivery.

Best regards,
Jotform Support

It will not let me change the email address in the bounce list. It is grayed out.

Hi Highland,

If the email address is grayed out and cannot be removed from the Bounce List, it means the system has temporarily locked it due to repeated delivery failures. Unfortunately, you won't be able to change it manually while it's locked.

To resolve this, you can try setting up SMTP with your own mail server for sending emails. This often helps prevent emails from bouncing and improves deliverability.

For more details, you can refer to our guide on setting up SMTP.

Best regards,
Jotform Support

Hi Highland,

When I cloned and tested your form, everything worked the way it was supposed to. Take a look at the screenshot below to see my results:I went ahead and cleared your form cache, as this typically fix minor form issues. Can you give it another try and let us know what happens? If you're still having the same issue, you can share with us the email address of the user and the email address you used for testing, and we'll do a more in-depth investigation and work on finding a solution.

Reach out again if there’s anything else we can help you with.

Can I speak with someone about this?

Hi Highland,

If you have any questions, just reply to this thread, and we'll be happy to help. Now, going back to the issue, you can try searching your inbox for an email with the subject Please verify your email to check if it was filtered to another folder such as Spam or Promotions.

I also tested your form titled Toddler Acceptance/Decline Form and was able to successfully verify my email, so the email verification widget appears to be working as expected. Check out the screenshot below to see my results:Can you try it again and see how it goes? If you run into the same issue again, share with us the email address, and we'll do some more testing to see what's going on.

Reach out again if there’s anything else we can help you with.

Thank you. The issue was on their side. It works fine for me.

Hi Highland,

Can you confirm if you still need help with the widget? If the user is still not able to receive the code, you can share with us their email address so we can check the email logs or if they are in the bounce list.

Keep us updated and let us know if you need any more help.