how to make something reappear

I need help I was making my cupcake order form

Then I added my payment method and I refreshed then I went to preview mode and my cupcakes were gone not there and this is my last resort

Hi Zoe'

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

It sounds like your cupcakes disappeared after adding the payment method and refreshing the form. This can happen if fields were accidentally deleted or hidden. You can restore your form to a previous version using Jotform's Revision History feature.

Here’s how to do it:

1. Go to My Workspace and filter to show only Forms.
2. Hover over your cupcake order form, click More, then choose Submissions.
3. In Form Builder, click the Circular Arrow icon under the form title to open Revision History.
4. Select a previous revision where your cupcakes were visible and click Revert.

This will restore your form to that version with your cupcakes back in place.

Give it a try and let us know how it goes.

No i found what you said too do and I saw it so i clicked it and it was widget was added but it wasn't there then i don't know what revert means so i just clicked it and nothing happened so what do i do not it's not working and i've been working on this for a long time

Hi Zoe'

Revert means to restore your form to a previous saved version. If you clicked it and nothing changed, try these steps:

1. Open Revision History again by clicking the Circular Arrow icon.
2. Look for a version before you added the payment method where your cupcakes were visible.
3. Click on that version, then click the Revert button to restore it.

If the widget was added but not showing, try removing and re-adding the widget or check if it’s hidden under any conditions.

Let me know if you need more help with this.

how do i see if's hidden

Hi Zoe'

To check if a widget or field is hidden:

1. Go to your form in Form Builder.
2. Look for any fields or widgets that are faded or have an eye icon with a slash—this means they are hidden.
3. Click the field, then click the eye icon to unhide it.
4. Also, check under Settings > Conditions to see if any rules are hiding the cupcakes.

Try these steps and see if your cupcakes reappear.

kind of but i click the form thing then i saw them but i opend another tab and it was gone like only when i do that i can see it but not the other ones i need help

Hi Zoe'

If you see the cupcakes in one tab but not in another, it might be a caching issue or the form preview is not updating properly.

1. Try clearing your browser cache and refresh the preview tab.
2. Make sure you save your form before previewing.
3. Use a different browser or incognito mode to check if the issue persists.

This should help the cupcakes appear consistently. Let me know how it goes.

Thanks i finaly got it but my mom did it she saved my day

Hi Zoe'

Great to hear you got it sorted, and glad your mom could help! If you need anything else, just ask.