Can I connect Messenger AI Agent with Facebook Messenger as an Admin of a page?

I want public to be able to get details about our organization and fill out forms through Facebook Messenger using Jotform AI, but my main page isn't showing up in the list when you try to connect. Many other pages connected to my page are showing.I am admin of the page



Hi Dileesh, 

Thanks for reaching out to Jotform Support. To confirm, are you the owner of the Facebook Page that you're trying to connect? If so, can you try connecting it again on a different browser? You can easily connect your AI Agent and set up a Messenger AI Agent to stay connected with your customers by sending instant and accurate replies on Facebook Messenger 24/7. Let me show you how: 

1. In Agent Builder, in the blue navigation bar at the top of the page, click on Publish.

2. In the menu on the left, click on Messenger Agent.

3. Next, click on Log in with Facebook.

4. In the window that opens, enter your Facebook Business Credentials, and click on Log In.

5. Select the business portfolio you’d like to connect to Jotform Agents Messenger.

6. Then, click on Continue.

7. Select the page you want Jotform Agents Messenger to access.

8. Click on Continue.

9. Review what Jotform Agents Messenger is requesting to do, and click on Save.

10. Finally, click on Got it.

Once you are done setting up Jotform Agents Messenger, you will see a Successfully Connected indication next to your Facebook Business Page in the Messenger Agent section of your AI Agent Builder:

Take a look at the screenshot below to see how this works:

Reach out again if you need any other help.

Don't able to find my page in connection. I am not the owner but I an admin of the page. Is that the problem.

Hi Dilesh,

To connect the Facebook page with the AI Agent, you'll need to be logged into Facebook as the owner of the account to do so. The reason why you're unable to see the page when trying to connect to it is because you are not the owner.

Let us know if you have any more questions.

Hi Dilesh,

Just to add to my last response. It seems like Facebook has four different Admin roles. But, only the System Admin can integrate the Facebook Page with external platforms. You can check that out here.

Let us know if you have any more questions.

Mine won't even connect. I followed all the steps and it says "close this tab". When I refresh the Facebook page and the jotform page it doesn't show on jotform as connected. But inside of Facebook it shows that jotform has access

Hi Dilesh,

Can you share with us a screen recording of what’s happening so we can try to replicate it on our end? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

Once we hear back from you, we'll be able to move forward with a solution.