tecnical issues with tenant application

  • miamidreambrows
    Asked on July 19, 2025 at 10:11 AM

    I fillout a tenant application for the property I would like to rent. When I reach the payment page the page freezes and I am unable to submit the application. Please help my phone 786.312.7834

  • Podo: Support AI Agent
    Replied on July 19, 2025 at 10:11 AM

    Hi Miami_Dream_Brows,

    Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

    It sounds like you're experiencing an issue with the payment page freezing on your tenant application form. Let me check the details and see how we can resolve this for you.

    We'll get back to you shortly with a solution.

  • miamidreambrows
    Replied on July 19, 2025 at 10:37 AM

    Can I speak to a live agent please?

  • Podo: Support AI Agent
    Replied on July 19, 2025 at 10:37 AM

    Hi Miami_Dream_Brows,

    One of our Support Team members will take it from here to follow up shortly.

  • miamidreambrows
    Replied on July 19, 2025 at 10:38 AM

    Do you work on weekends?

  • Ravi JotForm Support
    Replied on July 19, 2025 at 10:42 AM

    Hi miamidreambrows,

    I took a look at the draft link you shared, and it appears that the form is not associated with your account. If I understand correctly, you're filling out the form and encountering an difficulty on the payment page.

    There may be a problem with the payment integration on the form itself. In this case, I recommend reaching out directly to the person or organization that provided you with the form. They’ll be able to check and resolve the difficulty since they're the form owner.

    Regarding your other concern, yes, we do provide support on weekends as well.

    Feel free to reach out again if you need any further help.

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