How to customize the Autoresponder Email?

  • cadilandry
    Asked on July 18, 2025 at 11:38 PM
    I would like the clients that fill out the form to get a 'thank you' email but NOT the copy of everything they filled out, can that be changed?
  • Mary JotForm Support
    Replied on July 19, 2025 at 12:15 AM

    Hi cadilandry,

    You should be able to delete the text in the Autoresponder Email, then customize it based on your needs. Let me show you how:

    1. IForm Builder, in the orange navigation bar at the top of the page, click on Settings.
    2. In the menu on the left side of the page, click on Emails.
    3. Hover your mouse over the Autoresponder, then click on the Pencil icon.
    4. In the Email body, you can highlight the text, then click on the Trash icon

    How to customize the Autoresponder Email? Image 1 Screenshot 30

    You can now add your Thank You text in the email body, and once done, do not forget to click Save.

    How to customize the Autoresponder Email? Image 2 Screenshot 41Reach out again if there’s anything else we can help you with.

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