Unable to submit the form

  • Stoof_Dan
    Asked on July 18, 2025 at 11:32 PM

    I'm having a few issues in my forms where I click buttons to continue after entering data into a field and nothing happens...

    I have to press the button several times.

    I'm on a macbook using chrome fyi and its this form I'm having issues with: https://form.jotform.com/251030525660042

  • Jeric JotForm Support
    Replied on July 18, 2025 at 11:50 PM

    Hi Daniel,

    Thanks for reaching out to Jotform Support. I understand the issue, but I’ll need a bit of time to work out a solution. I’ll get back to you shortly.

    Thanks for your patience, we appreciate it.

  • Jeric JotForm Support
    Replied on July 19, 2025 at 1:03 AM

    Hi Daniel,

    I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

    Unable to submit the form Image 1 Screenshot 20

    I cleared your form caches to refresh them. Can you try it again and see how it goes? If you run into the same issue again, give us permission to do a test submission and see if we can replicate the issue.

    Once we hear back from you, we'll be able to help you with this.

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