Request to change email address due to lost access to original email

  • alishapetak
    Asked on July 18, 2025 at 6:05 PM

    I can no longer access my email associated with this account so I am unable to change it. Can you help

  • Podo: Support AI Agent
    Replied on July 18, 2025 at 6:06 PM

    Hi Alisha,

    Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

    Since you no longer have access to the email associated with your account and cannot change it yourself, please visit our guide on how to recover your Jotform account. There, you can fill out a form to verify your identity and regain access or update your email address securely.

    You can find the guide here: How to Recover Your Jotform Account.

    Give it a try and let us know how it goes.

  • Joseph Christian JotForm Support
    Replied on July 18, 2025 at 6:18 PM

    Hi Alisha,

    If you no longer have access to the email address linked to your Jotform account and need to update it, you will need to fill out our Account Recovery form. And our relevant team will review your request and help you update your email.

    Let us know if you need any help.

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