How to send an email to Submitted of the form does it send after thank you page?

  • Anna Moore
    Asked on July 18, 2025 at 3:32 PM

    do the people who fill out the form get an confirmation email post filling out or do they just get redirected post filling out to a web link saying thanks?

  • Danilo JotForm Support
    Replied on July 18, 2025 at 4:03 PM

    Hi Anna,

    Thanks for reaching out to Jotform Support. Regarding your question about whether people who fill out a Jotform form receive a confirmation email or just get redirected to a thank you page, here is how it works:

    By default, after submitting a form, users are shown a Thank You page. This page can either be the built-in Thank You page or a custom external URL that you set up to redirect users to after submission. This means you can choose to redirect respondents to a web link that says thanks or any other page you want. It's easy to change the Thank You Page settings in Form Builder. Let me help you with it:

    1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.

    2. In the menu on the left side of the page, click on Thank You Page.

    3. In the Thank You Page section, click on the Gear icon on the top right side of the page.

    How to send an email to Submitted of the form does it send after thank you page?  Image 1 Screenshot 60

    4. In the Thank You Page Settings menu, select the layout you want, hover over it, and click on Change Image to update the image displayed on the Thank You page.

    5. Then, click on the Fields tab, and click on the Plus icon to add form fields.

    How to send an email to Submitted of the form does it send after thank you page?  Image 2 Screenshot 71 You can also Redirect Users After Submission to another website. Let me show you how:

    1. While in the Thank You Page section, select the Redirect to An External Link After Submission option above the Thank You Page content.

    2. Enter the URL address you want to redirect people to in the Enter URL section, and that's it.

    How to send an email to Submitted of the form does it send after thank you page?  Image 3 Screenshot 82 Now, people will be redirected to the website you entered after they submit your form. Check out my screencast to see how it'll work:

    How to send an email to Submitted of the form does it send after thank you page?  Image 4 Screenshot 93 Additionally, you can set up an autoresponder email that sends a confirmation email to the person who filled out the form. This Autoresponder Email can be customized to include any information you want to confirm their submission. Let me show you how to set that up:

    1. IForm Builder, in the orange navigation bar at the top of the page, click on Settings.
    2. In the menu on the left side of the page, click on Emails.
    3. Now, click on Add Email.
    4. Then, select Autoresponder Email, and customize the options the way you want them, and you’re done.

    How to send an email to Submitted of the form does it send after thank you page?  Image 5 Screenshot 104 Reach out again if there’s anything else we can help you with.

Your Reply