Submissions are deleted, but the upload storage isn't being freed up

Hello, I've deleted a number of submissions to free up space, but they don’t appear in the trash, and the storage space hasn’t been freed up, so it seems they’re still located somewhere. 

Where can I find them?

Thank you

Hi Emilie,

Thanks for reaching out to Jotform Support. You can easily delete your trashed submissions in Jotform Tables. Let me show you how:

1. In Jotform Tables, click on the Three Dots icon next to your form title in the tabs.
2. In the dropdown menu, click on Trashed Entries to open the Trash menu.
3. Then, in the Trash menu on the right, click on the Checkboxes to select the submissions you want to purge. To select all, click on the Select All button.
4. Now, click on Delete Forever, and in the warning window, click on the Delete button to confirm.

To avoid permanently losing submission data, it’s recommended to Download Form Submissions as Excel, CSV, or PDF. Purging deleted submissions will free up your Submission Storage and Upload Space but won’t affect other limits. You can also check out our guide about Account Usage and Limits for more information. If the submissions aren't in your Trashed Entries folder, can you send us the link to the form you're referring to for us to investigate it further?

Once we hear back from you, we'll be able to help you with this.

Thank you, that fixed the problem!