Link isn't working on mobiles samsung & iphone

Link isn't working on mobiles samsung & iphone 

https://form.jotform.com/212646107527050

Hi eatwell,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding the link not working on Samsung and iPhone mobiles, please ensure the users are accessing the form via a supported browser and have a stable internet connection. If the issue persists, try opening the form using the Jotform Mobile Forms app, which is available on both the App Store and Google Play. This app is designed to optimize form usage on mobile devices.

Give it a try and let us know how it goes.

Not solved . they are using it on Safari browser and samsung default browser

Hi eatwell,

Thanks for the update. Since the issue occurs on Safari and Samsung's default browser, please try clearing the browser cache and cookies. Also, ensure the browsers are updated to the latest versions. If the problem continues, testing the form on another mobile device or browser might help identify if it's device-specific.

Hi eatwell,

I accessed your form on my mobile device and the link is working as expected. Check out my screencasts below:

Samsung Internet:

Chrome:

Safari:

I optimized the form's performance by clearing the cache. Can you try using a different network connection and see how it goes?

Give it a try and reach out again if you have any other questions.