Payment page not working

  • Mowby1Kanoby
    Asked on July 18, 2025 at 10:50 AM

    Hi, the payment page has no "submit" or enter. It takes a card number and all the rest but then can't process the payment and finish the form. See screenshot.

    Jotform Thread 29135311 Screenshot
  • Reymae JotForm Support
    Replied on July 18, 2025 at 11:06 AM

    Hi Colin,

    Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, and I ran into the same issue. When I looked at your form, I saw that the last page doesn't have a Submit button. Let me show you how to fix it:

    1. While in Form Builder, click on Add Element on the left side of the page.
    2. In the Form Elements menu, under the Basic tab, scroll down the list and choose the Submit button.
    3. Now, just drag and drop it to your form.

    Payment page not working Image 1 Screenshot 30 Take a look at the screenshot below to see my results:Payment page not working Image 2 Screenshot 41Give it a try and reach out again if you have any other questions.

  • Mowby1Kanoby
    Replied on July 18, 2025 at 11:22 AM

    Thank you, that did the trick! I didn't realise that the payment page wasn't complete when I put it in. I would suggest that you add a submit button to your payment page so that it's complete. Thanks again.

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