My Signed Documents Limit Not Increased After Upgrading to Gold

Hello,

I paid $39 so I can get the 1000 submissions on a waiver. Now it's telling me I've maxed out at 100? Why is this a thing as I need those signatures?

Hi Brad,

Thanks for reaching out to Jotform Support. I checked your account, and can confirm that the account limits for the Bronze plan have been applied to your account already. Thus, you should no longer be seeing the warning missing on the 100 Signed Documents limit, as you now have 1,000 Monthly Signed Documents limit. I suggest clearing your browser's cache and cookies, or log out and log back in to your account.

Give it a try and let us know if you need any other help.

What about Signatures? I was told that was 1000 and I just had to drop another 80 bucks on that? That's disappointing to see from you guys as it basically was false advertising.

Hi Brad,

To clarify, the Bronze plan includes a limit of 100 Monthly Signed Documents. This is separate from the submission limit of 1,000 regular form submissions you mentioned. If you require more than 100 signed documents per month, upgrading to a higher plan —like the Gold plan, which includes 1,000 signed documents—is recommended. I can see you’re already subscribed to that plan.

For a full breakdown of plan features and limits, feel free to check out the Jotform Features and Pricing page.

Let me know if you have any other questions.

Hi Brad,

I'm sorry for the confusion. What I meant to say in my reply above is the limits under the Gold plan have been applied, not the Bronze plan, since you've upgraded to Gold a few hours ago today. You can also check out this guide about Understanding Your Account Usage and Limits to know more.

Let us know if you have any other questions.

The way its worded seems intentionally misleading, and we are wanting to continue, however the costs have to be justified as the signatures vs. Submissions was misleading and I may have to go elsewhere. I would like to have some sort of compensation for this.

Hi Brad,

Regarding your request for compensation, while we understand your disappointment, we do not have provisions for compensation based on plan misunderstandings. However, we want to ensure you get the best value from your subscription and are here to assist you with any questions or further clarifications you may need. If you would like to request a refund for your latest invoice, just fill out our Refund Request form. And our relevant team will email you once they've had a chance to look into it.

Let us know if there’s anything else we can help you with.