Appointment not working

Hi

We have a summer holiday booking form for appointments for a children's baking course with 3 appointment slots per day.

Each appointment is for a maximum of 2 families, with a maximum of 4 people in each family. Making the maximum total 8 people on each time slot.

Therefore we should have 2 form submissions per appointment time

However, while most of the appointments have been booked out correctly, the system is not showing some of the appointments that are still available.

Looking at the submissions we have received, we should still have appointments available for the following dates:

11/08/25 2pm 1 appointment

18/08/25 12.30pm 1 appointment

18/08/25 2pm 1 appointment

BUT , these appointments are showing as fully booked. Please could you advise why?

Thank you

Hi Jo,

I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding your summer holiday booking form, the issue with some appointments showing as fully booked despite availability could be due to how the form limits are set or how submissions are counted. It might be related to the maximum number of families or people per slot not being configured correctly.

Please check the appointment slot limits and the conditions set for maximum submissions per time slot to ensure they match your requirements.

Give it a try and let us know how it goes.

I have checked this, and the appointment limitations worked fine for the other dates, just not these ones.

Other dates are correct for the limits

Hi Jo,

Since the appointment limits work correctly for other dates, the issue might be related to specific settings or conflicts for those particular dates. It could be caused by incomplete or draft submissions that are reserving slots without completing the booking, or a syncing issue if you use calendar integrations like Outlook.

Please check for any incomplete submissions or drafts that might be blocking those slots. Also, if you have calendar integration enabled, verify that the calendar is correctly syncing and not marking those slots as booked.

Give it a try and let us know how it goes.

Save and Continue later is disabled

We are not syncing with another calendar

Hi Jo,

Thanks for the update. Since "Save and Continue Later" is disabled and there’s no calendar sync, the issue might be related to how submissions are counted or a possible glitch with those specific dates.

Try clearing your form cache or duplicating the form and testing those dates again to see if the issue persists.

Let us know how it goes.