How to free up upload space?

hello, I have tried everything to clear my storage, cleared cache, deleted forms, purged trash. however my storage space is still full, theres nothing i can find online to help and ive seen many people have the same issue. please clear for me. i only have 5 forms saved and thats not where the storage is coming from. my forms have been disabaled now for over a month and im so sick of it .

Hi rmars_tattoos,

Thanks for reaching out to us for help regarding your upload space issue. I understand that despite clearing cache, deleting forms, and purging trash, your storage space remains full and your forms have been disabled for over a month. I checked your account upload space limit, and currently you are using 162.26 MB / 100.00 MB.

From what you described, it seems you have already deleted submissions and purged the trashed entries, yet the storage usage still shows a higher value than the actual size of your files. This can happen because deleted submissions remain in the Trash for 30 days before they are permanently deleted, and only after purging the Trash will the storage space be freed up. Since you mentioned purging and waiting for recalculation, the issue might be related to a delay in the system updating the storage usage or some residual data still occupying space.

I suggest checking the trash because the reach upload space is about the attachments of the form responses. Let me show you how:

1. Go to My Tables and select the table where you want to delete form responses or uploads.
2. Click on View table.

To delete a single entry, proceed as follows:

1. Open the menu of the entry via the three-dot symbol in the first column of the table.
2. Select Move to trash in the menu.

3. Confirm that you would like to delete the entry.

If you want to remove form responses from the trash:

1. Open the Main Tab menu using the icon with the three-dot symbol next to it.
2. Click the Trashed Entries menu and in the Trash area on the right, select the submissions you would like to delete and then select Delete Forever.
3. Finally, select Delete in the confirmation dialog.

Form responses are stored in the Trash for 30 days and are still counting as form submissions. Also, this allows you to restore the submissions if needed. You can also delete multiple entries at once. Here we have a tutorial about How to delete form submission data that you are welcome to view.

If you only would like to delete the upload, proceed as follows. In the table, you will now see all form responses that contain uploads. You can now delete the entire form response as described above, or just the upload.

1. In a form response, click in the column where the upload is.
2. You can now download the upload and also remove it if you click on the trash icon.
3. Confirm that you really would like to delete the upload.

Also, I would recommend that you download the responses first so that you have a backup. This guide How to Download the Submission Files explains how to do this. A wide guide that may be of interest to you: Understanding Your Account Usage and Limits.

Give it a try and let us know if you have any further questions.