Google Sheets integration has stopped working

I have launched a form on Jotform that receives over 10,000 submissions monthly. Initially, I linked the form to Google Sheets using your integration, and everything worked correctly — all data was synced to my Google Sheet as expected.However, after the initial synchronization, I stopped receiving new submissions in the linked Google Sheet. Even though the integration is still active, new entries are no longer appearing in the sheet, which is not the expected behavior.Could you please investigate this issue or let me know how to resolve it?

Hi Hamza,

Thanks for reaching out to Jotform Support regarding the issue with your form's Google Sheets integration, where new submissions are no longer syncing after the initial synchronization.

Keep in mind that any changes made directly to the linked Google Sheet, such as renaming columns or adding filters, can cause the integration to break or stop updating. In such a case, we recommend that you remove the integration and set it up again.

It's easy to re-integrate the Google Sheet integration. First, we’ll remove the existing Action. Let me show you how to do it:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
2. In the menu on the left, click on Integrations and select the Google Sheets integration.
3. Then, hover over the Action section and click on the Three Dots icon.
4. In the dropdown menu, select Delete Action, and in the window that opens click on Yes, Discard.

Now, let's connect the Google Sheets Integration again:

1. While in Google Sheet Integration settings, click on the Add New Action button.
2. Now, select an action and click on Next.
3. Then, click on Add Action and customize settings as you want.
4. Once you finish customizing, click on the Save button at the bottom right of the settings.

If you select Create new spreadsheet, a new spreadsheet will be created in your Google account, where submissions will be collected. If you select Use existing spreadsheet, submissions will be collected in the spreadsheet you choose, which is already connected to your Google account. We also have a guide about How to Integrate Forms With Google Sheets that you can check out.

If the issue persists, can you provide us the Form URL in question? 

Reach out again if you need any more help.