Signed Document Completes Without Capturing Signature

Also there is glitch with the my sign documents whereby I accept and sign but it completes without my signature.

Hi Josette,

Thanks for patiently waiting. I understand that the Sign Document is showing as completed even though your signature doesn’t appear on it. I checked your account and noticed there are several Sign Documents created. When you get a chance, please let us know which specific one is showing this behavior. That’ll help us dig into it more accurately.

Additionally, to investigate further, we'll need temporary access to your account. Don’t worry, you can disable access again once we’re done checking everything. Let me show you how to do it:

1. In the upper-right corner of your My Forms page, click on your Avatar/Profile Image icon.

2. In the small window that opens, click on Settings.

3. In the panel on the left, click on the Security tab.

4. Then, on the bottom-right side of the page, toggle Jotform Support Access to the On position.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.