form.jotform.com’s server IP address could not be found.

cannot preview. this is the error code

Hi Roger,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

The error "form.jotform.com’s server IP address could not be found" usually indicates a DNS or network issue preventing access to the form. Here are some quick steps to try:

• Check your internet connection to ensure it's stable.
• Try accessing the form using different Jotform domains like https://eu.jotform.com, https://form.jotform.com, or https://www.jotform.ca.
• Clear your browser cache to remove any outdated data that might cause loading issues.
• If you are in a region with restricted access, consider using a VPN service to access the form.

If the problem persists, it might be a temporary server or DNS issue that resolves shortly.

Give it a try and let us know how it goes.

Hi Roger,

The error form.jotform.com's server IP address could not be found typically indicates a problem with DNS resolution, meaning your computer can't translate the website address (form.jotform.com) into its corresponding numerical IP address. This can stem from various issues, including network problems, incorrect DNS settings, or even temporary issues with the website's server. 

Could you try clearing your browser’s cache and cookies to see if that helps resolve the issue? Sometimes, stored browser data can interfere with how the form loads or functions.

If the issue still persists after clearing your cache, we suggest trying to access the form using a different internet connection—such as switching from Wi-Fi to mobile data or vice versa.

Give it a try and let us know how it goes.