Our Jotform account is Locked

  • eyac
    Asked on July 17, 2025 at 12:15 PM

    Hi!


    I am currently working on a time-sensitive task at the moment, I was hoping if you could help me unlock the jotform account? Thank you!

    Jotform Thread 29097581 Screenshot
    Page URL: https://affinitycaremn.jotform.com/login
  • Keenly JotForm Support
    Replied on July 17, 2025 at 12:29 PM

    Hi Eya, 

    Thanks for reaching out to Jotform Support. It seems that you’ve created a ticket for our Regular Jotform Support, but because you have an Enterprise account, we have a dedicated Enterprise Support Team to help you. I’ve gone ahead and contacted the Enterprise Support Team about this and they should be reaching out to you shortly to help you.

    Thanks for your patience and understanding, we appreciate it.

  • Lorelie Enterprise Support
    Replied on July 17, 2025 at 12:41 PM

    Hi Eya, 

    I’ve gone ahead and unlocked your account now. Can you clear your browser's cache and cookies and try logging in again? If you're ever unable to access Jotform again, you can reach out to our support team via email at enterprise-support@jotform.com with the phrase “UNABLE TO ACCESS SERVER” in the subject line, and we’ll help you in restoring access.

    Let us know if there’s anything else we can help you with. 

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