AI Chatbot: Bot popping up too frequently

Bot popping up too frequently not allowing users to scroll and enjoy their shopping experience.

Hi Dremon,

Thanks for reaching out to Jotform Support. If your Jotform AI Agent chatbot is appearing too quickly and disrupting the user experience, especially on shopping or landing pages, you can easily adjust its behavior from the Publish tab of your AI agent. Let me walk you through it:

1. Open your AI agent in AI Agent Builder, in the purple navigation bar at the top of the page, click on Publish.

2. In the menu that appears on the let side of the screen, click on Chatbot.

3. Under Open by Default, click on Always open, and then select Do not open automatically.

Give it a try and let us know how it goes.

I have that setting selected and still am having the same issue.

Hi suppliesmedia,

Since you have already set the AI agent chatbot to do not open automatically and the bot is still popping up too frequently, there might be other factors causing this behavior. Let me suggest a few additional steps to check and try:

1. Clear your browser cache and cookies to ensure no old settings are causing the issue.
2. Check if there are any custom scripts or other plugins on your website that might be triggering the chatbot to open repeatedly.
3. Review the chatbot's trigger settings in the AI Agent Builder to see if any event-based triggers (like page scroll or time delay) are enabled that could cause it to pop up.
4. Test the chatbot on different browsers or devices to see if the issue persists across platforms.

If after these checks the issue continues, provide more details such as the website URL where the chatbot is embedded or any customizations you have made, so we can assist you further.

Let us know how it goes.

Where to find Chatbot Trigger option step by step.

Hi suppliesmedia,

I checked your AI Agent, and it appears that you already have selected the Do not open automatically from the Open by Default feature. Check out my screenshot below:

Let me show you where to find this:

1. In App Builder, click on Publish on the blue navigation bar at the top of the page.
2. Then, select Chatbot from the left side window. From there, you'll be able to see the settings for the Chatbot.

I checked your website, and it appears that the chatbot only appears when you change the page and click on new products. Check out my screencast below:

Let us know if you have any other questions.