How can I clear upload space?

Good morning,

when does upload space reset or is there a way to reset it?

I deleted all submissions to my form and deleted the trash but remain over the upload limit and because of this my form was disabled.

Thank you,

Chris

Disregard- I found that I had to also delete the "inbox" not only the trash. Resolved.

Hi Chris,

Thanks for reaching out to Jotform Support. To clarify, you have to delete and purge the submissions with uploaded files to free up space. You can do all this in the Tables page. Let's delete them first:

1. On the My Forms page, click on the form with submissions you want to delete.

2. Click on Submissions on the upper part of the page.

3. Select the submission that you want to delete and on the top-right side of the screen, click on Delete.

4. On the pop-up window that shows, click on Move to Trash to confirm.

After you've deleted the submissions, make sure you've purged them as well. Let me show you how:

1. In Jotform Tables, click on the Three Dots icon next to your form title in the tabs.
2. In the dropdown menu, click on Trashed Entries to open the Trash menu.
3. Then, in the Trash menu on the right, click on the Checkboxes to select the submissions you want to purge. To select all, click on the Select All button.
4. Now, click on Delete Forever, and in the warning window, click on the Delete button to confirm.

To avoid permanently losing submission data, it’s recommended to Download Form Submissions as Excel, CSV, or PDF or Export All of Your Data at Once. Purging deleted submissions will free up your Submission Storage and Upload Space, but won’t affect other limits. You can also check out our guide about Account Usage and Limits for more information.

Reach out again if there’s anything else we can help you with.