Reduce or Free Up Total Submissions Storage

Hello, I deleted all form submission however the counter stills hows 440. Thanks

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Hi Tonya,

Thanks for reaching out to Jotform Support. If you deleted the submission, you have to still purged them if you want to free up your Total Submissions. You can easily delete your trashed submissions in Jotform Tables. Let me show you how:

1. In Jotform Tables, click on the Three Dots icon next to your form title in the tabs.
2. In the dropdown menu, click on Trashed Entries to open the Trash menu.
3. Then, in the Trash menu on the right, click on the Checkboxes to select the submissions you want to purge. To select all, click on the Select All button.
4. Now, click on Delete Forever, and in the warning window, click on the Delete button to confirm.

To avoid permanently losing submission data, it’s recommended to Download Form Submissions as Excel, CSV, or PDF. Purging deleted submissions will free up your Submission Storage and Upload Space but won’t affect other limits. You can also check out our guide about Account Usage and Limits for more information.

Give it a try and let us know if you need any help.

Thanks, the trash is empty; however, it still shows 440 out of 550 used.

Hi Tonya,

I've recalculated your storage, and cleared your form caches. Your Total Submission Storage is now at 1/500.

Reach out again if there’s anything else we can help you with.

Thank you!!!