How to Ensure Form Fillers Submission Data Don't Get Mixed Up

We are using WordPress with the Elementor Pro plugin and would appreciate your assistance in understanding how multiple website users can complete the same forms simultaneously without their data getting mixed.

Our goal is to ensure that each unique user can securely access our members area and complete the forms individually, one at a time, with their data stored separately and privately.

Hi Alan,

If your form fillers are using their own devices when accessing your forms, there should not be any way to mixed their data up, regardless if it's embedded to web pages or not. Once they submit the form on their end, you'll receive all their submission entries in your form's Jotform Tables, and they'll be organized and separated in rows by default. Here's how you can View Your Form Submissions on the Jotform Tables page:

1. On your My Forms page, choose your form and click on Submissions at the top of the page.
2. Now, on the left side of your Jotform Submissions Table, you'll see a list of all of your submissions.

If that’s not exactly what you’re referring to, can you explain a bit more so I can help you better?

Once we hear back from you, we'll be able to help you with this.

We are only providing print option to pdf for user to keep and provide their lawyer with the information. So when user fills empty form the data stay on their browser. Right.

what happens when user click save where is the data kept

Hi Alan,

If you are referring to the Save and Continue Later feature, the data is saved securely on your incomplete submissions in your form submission tables and linked to the user's email. Otherwise, any unsubmitted data simply stays in their browser temporarily and is not stored on our end. You can check out our guide on How to Enable Save and Continue Later on Forms.

Let us know if you have any other questions.

So, each user can save and continue on a later stage by entring their email or google account - so, the data entered is stored where? your server?

As we are using the forms the forms for user legal position and information, we do not want to store their filled details, nor do we want user to submit it. User can complete each form module and print PDF only.

Please can you advise, if save and continue where is the data is stored, how secure it is, how long is the data kept stored, and is it linked to user email address.

Please confirm on the setup on my end the email template for setting the save and continue, is this the messgae that user receives

Hi Alan,

Regarding your questions about the Save and Continue Later feature in Jotform:

Where is the data stored?
When users save their progress using Save and Continue Later, the incomplete submission data is securely stored on Jotform's servers as incomplete submissions in your form's submission tables. This data is linked to the user's email address if they provide it.

How secure is the data?
Jotform prioritizes security and complies with industry standards and regulations such as GDPR and HIPAA. Data stored via Save and Continue Later is kept securely on Jotform servers. Additionally, you can enable form encryption for extra security if needed.

How long is the data kept?
Incomplete submissions or drafts that are not submitted within two months are automatically deleted from the system.

Is the data linked to the user's email address?
Yes, if the user saves their progress by entering their email or logging in, the saved draft is linked to their email address. Users can also receive a draft link via email to continue later.

About the email template for Save and Continue Later:
You can customize the email message that users receive when they save their progress. This email typically contains a subject, a message body, and a button or link allowing users to continue filling out their form later. You can edit this template in the Form Builder. Let me show you how:

1. In the navigation bar at the top of the screen, click on Settings.
2. Scroll down to Show More Options and look for Customize Save and Continue Later Email which can be found under the Save and Continue Later dropdown options.
3. Start customizing your Email Template. Please note that you can also change the Email Subject and Sender Email.
4. Once done, click on the Save Changes green button.

Important note: If your goal is for users to fill out forms and only print PDFs without submitting or storing their data on your end, the Save and Continue Later feature will store data on Jotform servers, which may not align with your privacy requirements. In this case, users filling out the form without submitting will have their data temporarily stored only in their browser until they print or leave the form.

Here is a helpful guide on How to Enable Save and Continue Later on Forms for more details.

Let us know if you have any other questions or need further clarification.