AI Agent: How to remove Shipping options button

  • bluedigital
    Asked on July 17, 2025 at 3:23 AM

    We do not offer shipping, how do I remove the default setting as per the screenshot?
    Thank you

  • Chris_L JotForm Support
    Replied on July 17, 2025 at 3:38 AM

    Hi Dean,

    Thanks for reaching out to Jotform Support. I checked your website and I believe you'd like to remove the View Shipping Options from the chat box. Here's how to do it:

    1. In AI Agent Builder, click on Channels on the left side of the page.
    2. Click on Chatbot on the left side of the screen.
    3. Click on the Gear icon to access the Chatbot settings.
      AI Agent: How to remove Shipping options button Image 1 Screenshot 30
    4. Hover your mouse over the button that you want to delete, then click on the Trash Can icon.
      AI Agent: How to remove Shipping options button Image 2 Screenshot 41

    Give it a try and let us know if you need any help.

  • bluedigital
    Replied on July 17, 2025 at 3:59 AM

    Perfect, thanks so much

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