User not receiving notification

Support please assist to check and remove Ekis.Steve@otdfpng.org from block list.

User not receiving any notifications.

regards

OTDF_Admin

Hi OTDF,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

We will check and remove Ekis.Steve@otdfpng.org from the block list to resolve the notification issue.

Give it a try and let us know how it goes.

Hi OTDF,

I checked the email address, and it's not on the bounce list, so they should receive the Notification Email. You may ask them to check their Spam or Trash folder. Also, can you check your account email history and see if the emails are getting sent? Let me show you how:

1. In My Workspace page, click your avatar on the top right.
2. Click on Settings.
3. Go to History on the left menu.

This should show you if the emails are getting sent. You can also follow this guide on How to View Your Form Email Logs.

Give it a try and let us know how it goes.

Hi Christine.

All good now.

Thank you