How to send only a PDF attachment in an autoresponder? NOT the form

Hi

I am trying to create an autoresponder that will send a PDF file that I have created as a thank you. I want to set up an autoreponder to send ONLY this PDF and NOT their responses - is there any way to do this? Thanks!

Hi Shubha,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Here’s how to send only a PDF attachment in an autoresponder without including the form responses:

1. Go to Settings in your Form Builder.
2. Click Emails on the left panel and select the autoresponder email to edit by clicking the pencil icon.
3. Go to the Advanced tab and enable the PDF attachment option.
4. Save your changes.

This will send the PDF file you created as an attachment without including the form responses in the email body.

Give it a try and let us know how it goes.

No, it only sends the form response

Hi Shubha,

If the autoresponder is still sending the form responses, it means the default submission data is included by default and cannot be removed entirely from the email body.

However, you can create a separate autoresponder email with only your custom PDF attached by doing the following:

1. Create a new autoresponder email in your form settings.
2. In the Advanced tab, enable the PDF attachment option and select your custom PDF document.
3. Remove all form fields from the email body so only the PDF is sent.

This way, the email will only contain your PDF attachment without the form responses visible in the email body.

Tried that, didn't work

Hi Shubha,

Since the autoresponder still sends form responses despite removing fields, the system includes submission data by default and cannot be fully removed from the email body.

As an alternative, you can add your PDF as a download link in the autoresponder email instead of attaching it. Here's how:

1. Go to Settings > Emails in your Form Builder.
2. Edit the autoresponder email and click in the email content where you want the link.
3. Click Form Fields and select PDF Link to insert the download link.
4. Save your changes.

This sends a link to the PDF without including form responses or attachments, which can bypass email size limits and restrictions.

No, this is not clear

Hi Shubha,

To send only your custom PDF as an autoresponder without form responses, try this:

1. Go to Settings > Emails.
2. Create a new autoresponder email.
3. In the email body, remove all form fields.
4. In the Advanced tab, enable PDF attachment and select your custom PDF.
5. Save the email.

If this still sends form data, consider sending a PDF download link instead:

1. Edit the autoresponder email.
2. Place the cursor where you want the link.
3. Click Form Fields > PDF Link to insert the download link.
4. Save changes.

This method sends only the PDF link without form responses.

Hi Shubha,

To better understand what you're aiming to achieve, could you clarify your preference for the autoresponder email setup? Are you trying to send only a static, pre-designed PDF file such as a thank-you note, flyer, or guide without including any part of the user’s form responses or message content in the email? In this case, the email would simply deliver the attached file with no additional text or submission details.

Or, would you still like to include a custom message in the body of the email (e.g., a thank-you note or brief instructions), but exclude the user’s submission data and form responses, while attaching just your uploaded PDF?

Once we have a better idea of what’s going on, we’ll be able to come up with a solution.

I just want to send this PDF attached and nothing else - I sent a test to
myself with the thing the AI told me and the test didn't appear to be
working...
*Shubha K. Chakravarthy*
*Achiiv <https: /> | **Founder & Chief Financial Storyteller *
*Invisible Ink
<https:> podcast
- The Founder Chronicle$*
*LinkedIn <https: /> | Calendly
<https:>*
</https:></https:>...

Hi Shubha,

I checked your form 251897021480054 and you don't have an Autoresponder email there set up, that will automatically receive the form filler after they fill out the form. Now, the PDF attachment our Support AI Agent guided you through will send the PDF submission of the form. If you wish to attach your own PDF file from your local server/device, then there's an option that allows you to upload a file. But first, make sure to create an Autoresponder email first. Let me walk you through it:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.

2. In the menu on the left side of the page, click on Emails.

3. Now, click on Add Email.

4. Then, select Autoresponder Email, and customize the options the way you want them, and you’re done.

After successfully adding the Autoresponder email, you then need to upload the file. Let me show you how to do it:

1. In Form Builder, in the navigation bar at the top, click on Settings.

2. In the menu on the left side of the page, click on Emails.

3. Edit the Autoresponder email, and go to the Advanced tab.

4. Finally, in the Attach file, click on the Upload File button, select the PDF you want to add as attachment, and click on Save.

If that's not what you're trying to do, let us know and provide more details so we can help you better.

Reach out to us again if you have any other questions.

I did exactly that and it didn’t work. I’ll try again - the form is live so
I deleted it as I didn’t want ppl getting bad emails - let me try !
*Shubha K. Chakravarthy*
*Achiiv <https: /> | **Founder & Chief Financial Storyteller *
*Invisible Ink
<https:> podcast
- The Founder Chronicle$*
*LinkedIn <https: /> | Calendly
<https:>*
</https:></https:>...

Hi Shubha,

Since the form is live, I would suggest cloning the form first. Cloning creates a duplicate form, allowing you to experiment with changes without affecting the original form. This is a standard practice for testing, making modifications, or creating variations of your form. Let me walk you through it:

1. On your My Workspace page, click on Create on the top-left side of the page.

2. Select Form from the assets, and then click on Import Form.

3. In the next window, click on From a Web Page. 

4. Paste the form link into the Enter URL field and click on Create Form.

After cloning your form, it will open in Form Builder automatically.

Give it a try and let us know if you need any more help.