Regaining access to Jotform account

Hello! A prior marketing company had Jotforms installed on one of our Ophthalmology websites but never forwarded the username/login information so we don't have full access to these forms.

The form we don't have full access to is the main contact form on the Contact page.

Can you help us regain access to this Jotform on the Retina Institute of Washington website? This is a link to the page: Contact Us | Retina Institute of Washington | Retina WA - Retina Institute of Washington

Hi Cheri,

Thanks for reaching out to Jotform Support. I understand you need help regaining access to the Jotform used on the Retina Institute of Washington's Contact page, as the previous marketing company did not provide the login details. To move forward, follow the steps in our Account Recovery Guide. This guide will help you recover access to your account even if you cannot receive the authentication code via your original email.

Give it a try and let us know how it goes.