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SpringBayouAsked on July 16, 2025 at 10:22 AM
It edit form, my submit button shows, but when I go to preview or fill out form, the button is gone. Can someone help me? https://www.jotform.com/build/251290656667163
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Eliza JotForm SupportReplied on July 16, 2025 at 10:45 AM
Hi Aaron,
Thanks for reaching out to Jotform Support. When I checked your form, I saw that you're using Venmo via PayPal as your payment gateway. For this option, the Submit button not showing is an expected behavior, because the payment integration has its own buttons for the form fillers to click on. Check out the screencast below:
Let us know if you have any other questions.
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SpringBayouReplied on July 16, 2025 at 1:02 PM
Well, we are also trying to add check/cash options, so if they click on My Products check/ cash I put a condition on that it would take them directly to the submit button, and if they clicked on Venmo/Paypal, it would take them to that payment?
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Eliza JotForm SupportReplied on July 16, 2025 at 1:43 PM
Hi Aaron,
Things are much clearer now. We can do a few modifications on your form to achieve what you want to do. Let me walk you through it step-by-step:
1. In Form Builder, click on the My Products field, and select the Wand icon on the right.
2. Hover your mouse over the product, and click on the Pencil icon.
3. Toggle Selected by Default to Off.
4. In the orange navigation bar at the top part of the page, click on Settings.
5. Go to Conditions, and click on the Add Condition button.
6. Select Show/Hide Field from the options.
7. Set the conditions as shown in the screenshot below, and click on Save at the bottom.
8. Add another Show/Hide Field conditions, as shown in the screenshot below, and click on Save at the bottom.
You then need to remove the other conditions, and just leave the ones shown in the screenshot below:
Check out the screencast below to see my results:
1. On your My Workspace page, click on Create on the top-left side of the page.
2. Select Form from the assets, and then click on Import Form.
3. In the next window, click on From a Web Page.
4. Paste the form link into the Enter URL field and click on Create Form.
Give it a try and let us know if you need any more help.
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SpringBayouReplied on July 16, 2025 at 2:48 PM
Were you able to get the check to work as well?
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SpringBayouReplied on July 16, 2025 at 2:49 PM
I figured it out. THANK YOU!
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