Conditionally Show Venmo/PayPal Payment Options

  • SpringBayou
    Asked on July 16, 2025 at 10:22 AM

    It edit form, my submit button shows, but when I go to preview or fill out form, the button is gone. Can someone help me? https://www.jotform.com/build/251290656667163


  • Eliza JotForm Support
    Replied on July 16, 2025 at 10:45 AM

    Hi Aaron,

    Thanks for reaching out to Jotform Support. When I checked your form, I saw that you're using Venmo via PayPal as your payment gateway. For this option, the Submit button not showing is an expected behavior, because the payment integration has its own buttons for the form fillers to click on. Check out the screencast below:

    Conditionally Show Venmo/PayPal Payment Options Image 1 Screenshot 20 When they select any of these Payment Methods, that will redirect them to pay, and it will be a successful submission once they completed the payment process.

    Let us know if you have any other questions.

  • SpringBayou
    Replied on July 16, 2025 at 1:02 PM

    Well, we are also trying to add check/cash options, so if they click on My Products check/ cash I put a condition on that it would take them directly to the submit button, and if they clicked on Venmo/Paypal, it would take them to that payment?


  • Eliza JotForm Support
    Replied on July 16, 2025 at 1:43 PM

    Hi Aaron,

    Things are much clearer now. We can do a few modifications on your form to achieve what you want to do. Let me walk you through it step-by-step:

    1. In Form Builder, click on the My Products field, and select the Wand icon on the right.

    2. Hover your mouse over the product, and click on the Pencil icon.

    3. Toggle Selected by Default to Off.

    Conditionally Show Venmo/PayPal Payment Options Image 1 Screenshot 90

    4. In the orange navigation bar at the top part of the page, click on Settings.

    5. Go to Conditions, and click on the Add Condition button.

    6. Select Show/Hide Field from the options.

    Conditionally Show Venmo/PayPal Payment Options Image 2 Screenshot 101

    7. Set the conditions as shown in the screenshot below, and click on Save at the bottom.

    Conditionally Show Venmo/PayPal Payment Options Image 3 Screenshot 112

    8. Add another Show/Hide Field conditions, as shown in the screenshot below, and click on Save at the bottom.

    Conditionally Show Venmo/PayPal Payment Options Image 4 Screenshot 123

    You then need to remove the other conditions, and just leave the ones shown in the screenshot below:

    Conditionally Show Venmo/PayPal Payment Options Image 5 Screenshot 134

    Check out the screencast below to see my results:

    Conditionally Show Venmo/PayPal Payment Options Image 6 Screenshot 145 If you want, you can also clone my Demo Form. Cloning an Existing Form From a URL is easy. Let me walk you through it:

    1. On your My Workspace page, click on Create on the top-left side of the page.

    2. Select Form from the assets, and then click on Import Form.

    Conditionally Show Venmo/PayPal Payment Options Image 7 Screenshot 156

    3. In the next window, click on From a Web Page

    4. Paste the form link into the Enter URL field and click on Create Form.

    Conditionally Show Venmo/PayPal Payment Options Image 8 Screenshot 167 After cloning your form, it will open in Form Builder automatically. You can now edit it the way you want and publish it.

    Give it a try and let us know if you need any more help.

  • SpringBayou
    Replied on July 16, 2025 at 2:48 PM

    Were you able to get the check to work as well?


  • SpringBayou
    Replied on July 16, 2025 at 2:49 PM

    I figured it out. THANK YOU!

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