Autoresponder emails are not sent

Hello,

I have a problem on a form, the confirmation emails are not sent when the person has registered with a gmail address.

Gmail requires all senders to authenticate with SPF or DKIM, but this is indeed the case on the address's ovh account, everything is in order.

Could this be due to the form?

Hi FormuleMagique,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding your issue with confirmation emails not being sent to Gmail addresses despite having SPF and DKIM set up on your OVH account, the problem might not be with the form itself. Gmail has strict authentication requirements, and sometimes emails can be marked as spam or blocked.

Here’s how to troubleshoot and improve email delivery:

1. Check Spam/Junk Folder: Ensure the confirmation emails are not landing in the recipient's spam folder.
2. Create a Gmail Filter: Add a filter in Gmail to never send emails from noreply@jotform.com to spam.
3. Whitelist Jotform IPs and Domains: Add Jotform's sending IP addresses and domains to your email whitelist to improve deliverability.
4. Use Custom SMTP: Consider setting up a custom SMTP sender email in your form settings using your domain's SMTP server for better authentication and branding.

These steps usually resolve most email delivery issues with Gmail.

Give it a try and let us know how it goes.

Hi FormuleMagique,

I see that this form 251733976605364 is using infos@rencontres-recherche-innovation-cnsa.fr as a verified sender email. We no longer support sending emails via verified sender email, which is why you are having problems with your emails. Resolving this problem is easy: you need to remove your verified email address from the account settings and add it again using SMTP. Let me show you how:

1. While you're logged in to your account, click on your Avatar/Profile picture on the right side of the screen.
2. In the dropdown, click on Settings, or click on this link to go directly to your Settings page.
3. Click on the Trash Can icon next to infos@rencontres-recherche-innovation-cnsa.fr to delete it.

Now, you can easily set up a custom SMTP to use your email sender as provider. Let me walk you through it:

1. Go to the Settings page while logged in to your Jotform account and click on Add Sender Email in the Sender Emails section.

2. In the window that opens, select Custom and click on the Continue button.

3. Enter your email provider's details, click on Send Test Email to check if it’s set up correctly, and then click on Save.

Give it a try and let us know if you need any help.