Discrepancies between your form preview and live link

What I have build and what is showing up in the preview and the link are not the same. The times are not correct.

Hi Amanda,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

It seems the times showing in your form preview and live link are not matching. This could be due to a saving issue or a discrepancy in the form settings. To address this, please try the following steps:

1. Clear your browser cache and refresh the preview to ensure you're seeing the latest version.
2. Check your form's time-related fields in the Form Builder to confirm they are set correctly.
3. Save your form again and then test the live link to see if the times update properly.

If the issue persists, consider enabling the option for users to update their entries by adding an edit link in the autoresponder email. This way, you or your users can correct any discrepancies after submission.

Give it a try and let us know how it goes.

agent

Hi Amanda,

The difference in times between your form preview and live link might be due to saving issues or settings discrepancies. Please try clearing your browser cache, double-checking your time-related fields in the Form Builder, and saving the form again before testing the live link.

If the problem continues, you might want to enable the option for users to update their submissions via an edit link in the autoresponder email.

Hi Amanda,

Regarding the time discrepancies between your form preview and live link. To resolve this issue, please follow these steps carefully:

1. Clear your browser cache to ensure you are viewing the most recent version of your form.
2. Review your time-related fields in the Form Builder to confirm they are configured correctly, including time zones and formats.
3. Test the live link after saving to verify if the times now display correctly.

I have cleared your form cache in case there was some old cache data causing that issue. Can you go ahead and try it again and let us know how it goes? If the same thing happens again, we'll investigate it more to see if we can figure out what's going on.

Give it a try and let us know how it goes.