Receipt Request for Auditing Purposes

  • Joanne Doran
    Asked on July 15, 2025 at 3:12 PM

    I have reached out before but don't seem to be able to get the help I need. I have a transaction on our card statement but I have no receipt. I need the receipt for auditing purposes and to reconcile my bank. Can you tell me how I get this receipt please?

  • Adrian Besilla JotForm Support
    Replied on July 15, 2025 at 3:37 PM

    Hi Joanne,

    Thanks for reaching out to Jotform Support. Can you explain a bit more about the transaction on your card statement? If you're referring to your payment to Jotform subscription, it’s easy to Check Your Invoices. Let me show you how:

    1. Log in to your Jotform account, and then go to the Billing tab.
    2. Now, in the table of invoices, click on an Invoice ID to open it in a new tab.
    3. To download an invoice as a PDF, click on a Download icon on the right.

    Receipt Request for Auditing Purposes Image 1 Screenshot 20If that’s not exactly what you’re looking for, let us know, so we can help you better?

    Let us know if you need any more help.