Webpage with embedded form takes a few minutes to load

I have had a jotform on my site for several years without a problem. Recently, it is taking minutes to load that page of the site. All of the other pages on my site load quickly, only this page is blank white for a long while before it will display anything. The only thing on the page is an iframe embedded jotform. Can you please assist?

Hi Bunnies,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding the slow loading of your page with the embedded Jotform iframe, this issue might be related to the form's size, content, or external factors affecting the iframe load time. To troubleshoot, try the following:

1. Check the form's content for any heavy elements like large images or widgets that might slow loading.
2. Test the form's direct link outside your site to see if it loads quickly on its own.
3. Review your website's iframe embedding code to ensure it's correctly implemented and not causing delays.

If the problem persists, consider re-embedding the form or optimizing the form's elements.

Give it a try and let us know how it goes.

Tried that. Still the same speed. The page is completely blank white for over 10 seconds.

Hi Bunnies,

A member of our Support Team has taken over your case and will assist you further. I will no longer respond in this thread.

Thank you for your understanding.

Hi Bunnies,

When I checked your webpage, the page with the embedded form loads after 10 seconds in Google Chrome. While in Safari, it loads immediately. Check out the screencasts below for my results:

• Google Chrome
• Safari

I have also tried accessing the form's direct link, and it loads quickly on its own so the issue might be likely related to your website or embedding method. Can you try re-embedding your form again to your webpage via iFrame to see if this would resolve the issue?

I have also Cleared your Form Cache on my end to refresh your forms and as a precaution. You can also clear the browser's cache and cookies. Can you give it another try and let us know how it goes? If the same thing happens again, we'll investigate more to see if we can figure out what's going on.

Once we hear back from you, we'll be able to move forward with a solution.

Thanks for your response. I had cleared the browser cache, my website cache and viewed in incognito before reaching out and again after your response. I have tried from my mobile chrome browser with the same result. It should not take 10 seconds to load a page with so little content. It is the only page on the site with any delay of any kind. Again, this page has been displaying this form for years without any trouble. Chrome is a very popular browser - are you comfortable with poor load speed on one of the most frequently used browsers?

This is the error on Chrome: 414 Request-URI Too Large

Hi Bunnies,

When I tested this, the form loads in Chrome relatively fast when open in incognito mode, but yet takes longer when in normal browsing.

Before looking further into this, and taking into consideration the error you mentioned, have you tried re-embedding the form on your website using the iFrame code, as my colleague suggested?

Once we hear back from you, we'll be able to move forward with a solution.

Yes, I removed the form and readded the embed code already

Hi Bunnies,

After reviewing the issue further, it appears that the delay in loading your page with the embedded form may be caused by multiple canceled requests related to a script named lazysizes.min.js. This script is commonly used for lazy loading images or other content on websites. Check out the screenshot below showing the network logs when loading your page, with multiple canceled requests from lazysizes:

The delay you are experiencing is likely due to how your website handles this script rather than the Jotform embed itself. The canceled requests from lazysizes.min.js can cause the page to remain blank for an extended period before displaying content until this script decides to load the embedded page.

To address this, you will need to review and adjust the lazy loading implementation or the lazysizes.min.js script on your website. This might involve:

1. Checking for any conflicts or errors with the lazysizes.min.js script.
2. Ensuring the script is up to date and compatible with your website setup.
3. Testing your page with lazy loading disabled to see if the load time improves.

Since this issue stems from your website's scripts, it would be best to work with your web developer or hosting provider to make the necessary changes.

Let us know if you need any further assistance.

Thanks for your help. Lazyload was the problem. I appreciate the advice.