Sign Document: Disable notification email to document owner when sign document is completed

Hello!

Is there a way with signed docs to turn off the setting send auto notifications to our account's email every time a form is filled out? We have it integrated to populate a Google Sheet, and the amount of forms filled out are very overwhelming in an email inbox.

Thanks!
Sara Myers

administration@cfcarts.com

Hi Sara,

Thanks for reaching out to us for help. Unfortunately, it is currently not possible to disable the auto-send email notifications for signed documents in Jotform. This feature is built into the Sign Document process and cannot be turned off.

If the volume of emails is overwhelming, you might consider managing notifications through your email client or using integrations like Google Sheets, as you mentioned, to keep track of submissions without relying on email notifications.

Let us know if you need guidance on managing notifications or using integrations effectively.

We do already use a Google Sheets integration, but I still get hundreds of emails letting me know that Jotform has been filled out. Can this be a feature Jotform considers adding please?

Hi Sara,

Thank you for your feedback. I will forward your suggestion about adding the option to disable auto-send email notifications for signed forms to our development team for consideration.

We appreciate your input as it helps us improve our service.

Hi Sara, 

Thanks for reaching out to Jotform Support. Can you confirm that you're referring to a Jotform Sign Document? If so, there's currently no option to turn off the confirmation email every time a Sign Document is filled out and submitted. Once the document is signed, it is considered a legal document, and that's why it is not possible to turn off the Notification for the signed documents.

Once confirmed, I can create a feature request to disable the confirmation email, but I'd like to set an expectation that we can't give an ETA when or if the feature will be developed.

Once we hear back from you, we'll be able to move forward with a solution.

Yes, we are happy for the person who signed the document to get the confirmation email. We were hoping the confirmation to the account holder email can be disabled?

Hi Sara,

Unfortunately, there's no option to disable the Notification Email sent to the document owner when the Sign Document is completed. While the feature you’re looking for isn’t currently available at Jotform right now, we've gone ahead and escalated your request to our Developers. Exactly when or if it's developed depends on their workload, how viable it is, and how many other users also request it. If there are any updates, we’ll circle back to this thread and let you know. 

Let us know if you have any other questions.