I can’t find my account.

I thought I sent my account up to login through Facebook. But it’s not working.

Hi Beverly,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

If you're having trouble logging in through Facebook, it might be best to recover your account directly with Jotform. Please visit our guide on how to recover your Jotform account and fill out the form there to regain access.

Here’s how to do it:

1. Go to the account recovery guide on Jotform's website.
2. Fill out the recovery form with your details to verify your identity.
3. Follow the instructions sent to your email to reset your login credentials.

This process will help you regain access even if Facebook login isn't working.

Give it a try and let us know how it goes.

Hello Beverly,

Can you tell us more details of the difficulty in logging into the Jotform account? You mentioned you used your Facebook account to create a Jotform account. Can you capture a screenshot of what you're seeing when you log in? Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.