Our photo submissions on our created jotform are not showing the images on our account

Our photo submissions on our created Jotform are not showing the images on our account. The thumbnails do not load and if you download them it says "The file “image_5984 (1).jpg” could not be opened".

Hi Ashley,

Thanks for reaching out to Jotform Support. When I checked out your email address: ashley@equippedmd.com, I noticed that it is not associated with any Jotform account. If you are using any other email address for your account, can you check the privacy settings and uncheck the Require Login to View Uploaded Files. Let me show you how:

1. Login to your Jotform account on your Desktop (it's not available yet on the Mobile App).

2. Click on your Avatar/Profile picture on the right side of the screen, and click on it.

3. In the dropdown, click on Settings, or click on this link to go directly to your Settings page.

4. Now, go to the Security tab and uncheck the box next to Require Login to View Uploaded Files under the Privacy section.

Are you downloading the submissions from the Jotform Tables or from the Notification Emails? When you are trying to download the images, are you logged into your account? Have you tried downloading the images for any other submission yet? Can you record a screencast of the issue using Loom or Google Drive, share the public URL in this thread? This way we will be able to better understand what is going on. 

Give it a try and let us know how it goes.