Product List skipped in received submissions

2 or my submissions did not go through correctly.

My customers are placing orders on their end but I am not receiving the
accurate orders and I am not receiving payment for them?
...

Hi Candice,

Thanks for reaching out to Jotform Support. In the screenshot you shared, I see you got a Notification email from your form with only the Name field included.

Checking on your form, I see that the Name field is the only required field. I cloned your form to test, and it's possible to submit the form with only the Name field filled in. So it's very possible that someone submitted the form without any products selected.

Check out the screencast below to see the result in my clone:

To make sure that there's products selected and payment information filled in for each submission, you can set the Product List to be Required. Let me show you how:

1. In Form Builder, scroll down to the Product List and click on it to select it.

2. Right-click on the Product List and select Require in the menu that opens.

That's it, anyone that fills the form now has to select products and fill in their payment information in order to submit the form.

Give it a try and let us know how it goes.

When I review the submissions for both of these IDs: 6280775488011183151
& 6280765797212140926
It is showing multiple products being selected that do not match what they
told me they ordered.
They both said they entered payment information and neither of them went
through. These are customers that order from me weekly.
...

Hi Candice,

When I cloned and tested your form, I was able to submit the form without selecting a product. Check out the screenshot below:

As my colleague Lars mentioned before, you need to set your product field to required to prevent submitting the form without selecting a product. Regarding the submissions that do not match, can you share more details about what they ordered, and we can investigate this further? I’ll just need access to your account to do that. Don't worry, you can disable that again after we're done checking things out. Let me show you how to do it:

1. In the upper-right corner of your My Forms page, click on your Avatar/Profile Image icon.

2. In the small window that opens, click on Settings.

3. In the panel on the left, click on the Security tab.

4. Then, on the bottom-right side of the page, toggle Jotform Support Access to the On position.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.