AI agent won't open the presentation in the app

  • bosgrba
    Asked on July 11, 2025 at 4:48 PM

    Yes you have my permission. Please let me know when its fixed thank you

    Page URL: https://www.loom.com/share/4e4ebc15b2a8418f8dc9398c47668a83?sid=cc0e1502-6798-4d91-8244-e0d0be70bb8d
  • Reymae JotForm Support
    Replied on July 11, 2025 at 5:26 PM

    Hi Basia,

    Thanks for reaching out to Jotform Support. When I tested your app, the same thing happened, so I created a ticket about it and escalated this to our Developers. Rest assured that we’ll get back to you with an update as soon as we have one.

    Thanks for your patience and understanding, we appreciate it.

  • bosgrba
    Replied on July 11, 2025 at 9:11 PM

    Just wondering how long till the issue is fixed. I want to launch the app but not till its all good, thank you

  • Mary JotForm Support
    Replied on July 11, 2025 at 9:16 PM

    Hi Basia,

    I'm afraid we do not have an ETA on when the issue will be resolved. We’re working on a solution as fast as we can, rest assured that we’ll get back to you with an update as soon as we have one.

    Thanks for your patience and understanding, we appreciate it.

  • Tekin JotForm Developer
    Replied on July 12, 2025 at 8:18 AM

    Hi Basia,

    The issue has been fixed. You should now be able to launch your app without any problems.

    Please check it on your end and let us know if everything is working smoothly.

    Thank you for your patience throughout this process.

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