Need Help Accessing An Incomplete Submission

I need help accessing the incomplete submissions for an application in which the deadline has closed. Thanks.

Hi Justine,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Accessing incomplete submissions after the application deadline has closed is generally restricted. If you need assistance with a specific form or situation, please provide more details or the Form ID if possible.

Give it a try and let us know how it goes.

Hi, I'd like to wait for someone on the support team to help me out. Thanks.

Hi Justine,

A member of our Support Team will assist you shortly. I will no longer respond in this thread.

Hi Justine,

I tried opening the incomplete submission using the draft link you shared, but it's not accessible due to its access setting. But you can view it in your form's Jotform Tables. Let me show you how to do that:

1. On your My Forms page, select the form you want to check for incomplete submissions.
2. In the upper-left corner, next to the Create Form button, click on Submissions.
3. In Tables, click on the Three Dots icon next to your form's name, and then in the dropdown menu, click on Incomplete Submissions.
4. In the Incomplete Submissions menu, hover over the submission and click on View. This will open the form with the incomplete submission in a new tab.

If you want to delete the incomplete submission:

1. In the Incomplete Submissions menu, hover over the submission and click on the Trash Can icon.
2. In the window that opens, click on Delete Data.

If you want to delete multiple incomplete submissions at once:

1. In the Incomplete Submissions menu, select the submissions in the list and click on Delete.
2. In the window that opens, click on Delete Data and that's it.

 You can also check out our guide about How to View Incomplete Submissions in Jotform Tables for more information. If you can't find it there, we can help you look for it. We’ll just need access to your account to do that. Don't worry, you can disable that again after we're done checking things out. Let me show you how to do it:

1. In the upper-right corner of your My Forms page, click on your Avatar/Profile Image icon.

2. In the small window that opens, click on Settings.

3. In the panel on the left, click on the Security tab.

4. Then, on the bottom-right side of the page, toggle Jotform Support Access to the On position.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.